Speaker

Heather Glass

Heather’s career has spanned over 40 years, working in business and diplomatic domains for diverse Asia-Pacific clients. Heather is a translator, interpreter, technical writer and instructional designer and is pursuing PhD research into interpreter training. She manages interpreting teams and quality assured production of high-quality bilingual material. Heather has interpreted for Prime Ministers and politicians generally, conferences, courts and bilateral negotiations, on oil rigs, in abattoirs and in shipyards. She is a trainer and assessor in Australia’s vocational education and training system and an occasional university tutor and lecturer. Her students come from commercial, migrant and Aboriginal language backgrounds. Heather is also a teacher of language service users, including clinicians, lawyers, police and judicial officers. She led development of competency-based nationally endorsed qualifications for translators and interpreters and serves on the Australian ISO mirror committee and on international working groups developing standards for language services and interpreter education.